Privacy Policy

This policy explains what personal data Clientelle processes, why we process it and the choices available to you. It applies to beauty professionals who hold a Clientelle account and to clients who submit an enquiry through a professional's Clientelle enquiry link.

Data we process

• Account data: name, email address and business details you provide.
• Enquiry data: the details a potential client submits, such as name, contact details, requested service, preferred timing, notes and inspiration images.
• Usage data: basic technical information needed to operate and secure the service.

Why we process it

To provide the service, to allow you to organise and follow up enquiries, to take payment for your subscription and to keep the platform secure.

Enquiry data and your responsibilities

Enquiry data belongs to your business. You are responsible for using it only to respond to the enquiry and to run your own business lawfully.

Retention

We keep account and enquiry data for as long as your account is active, and for a limited period afterwards where we are required to do so.

Your rights

You may request access to, correction of or deletion of your personal data, and you may object to certain processing. Contact us to exercise these rights.

Contact

Questions about this policy can be sent through our contact page.